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PRODUCT CARE
Shipping
Once your order is placed, shipping information will be available within 3 business days.
You will receive a tracking number to monitor your shipment online within 1–5 business days.
Shipping Carriers & Timeframes
We ship internationally using reliable carriers such as USPS, DHL, FedEx, and China Post, depending on your location.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hi@lovqui.com.
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FAQ
Product
Our new Clear Case protects your tech while maintaining its good looks. The material technology is optimized to prevent yellowing and keep it fresh while its low-profile protection makes it fierce.
Phone cases do not necessarily cause overheating. There may be a trapping heat when putting on the phone case, but avoiding having too many applications opened on your device, overexposure to the sunlight and always keeping your device in a cool place can help reduce the risk of overheating.
Ordering
We apologize for any inconvenience, but we are unable to make modifications to existing orders. However, our customer service team will be happy to assist you with canceling the order if it has not been processed out yet, you can then proceed to place a new order. Please reach out to us within 12 hours using the email address of the order buyer and provide us with your order number for a smooth and efficient process.
Sign in to your Account (the one that you made your order with) and click on Track Order. In some instances, carrier's tracking information may only be available in 2-4 business days after the order is shipped.
Delivery And Shipping
We are aiming to have your order dispatched from our facility within 1-6 business days. However, please bear with us in case we are spending extra time in checking / perfecting your items, particularly during the peak season around the end of the year.
Furthermore, there will be chances that the item that you ordered may run out of stock though we are doing our best to avoid this from happening. We will definitely try to get you notified as soon as possible if that happens.
You may on and off notice during checkout that the estimated delivery time is exceptionally long. This could be due to that some products are currently having nil inventory and restock of the goods is in progress.
Please contact our customer service team if there is any question concerning the time to dispatch.
Yes, we offer worldwide shipping!
10-day No Questions Asked Return or Exchange
6-month Product Warranty